Refund policy

We want you to be completely delighted with your handbag purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange process.

Easy Returns & Exchanges

• Return Window: You have 30 days from the date of delivery to initiate a return or exchange.
• Condition of Items: Items must be returned in their original, unused condition, with all original tags attached, and in their original packaging (including dust bags, if applicable). Items that appear used or damaged may not be eligible for a refund or exchange.
• Proof of Purchase: A receipt or order number is required for all returns and exchanges.

How to Initiate a Return or Exchange

1. Initiate Online: Visit our Returns Portal at [Your Website's Returns Portal Link] and enter your order number and email address to start the process.
2. Package Your Item: Securely repackage the item in its original packaging.

For Online Purchases:

1. Within the US: A return shipping label will be provided via email or through the portal. Customers are responsible for the return shipping cost.
2. International: Customers are responsible for international return shipping costs and any associated duties or taxes.
3. Receive Confirmation: You will receive an email confirmation once we receive and inspect your returned item(s).

For In-Store Purchases:

Exceptions / Non-Returnable Items
The following items are considered FINAL SALE and are not eligible for return or exchange:
• Items marked as "Final Sale" or "Clearance" at the time of purchase.
• Gift cards (if applicable).